This position is recruiting for our sister company JunkToClear (JTC). We are looking for 3 candidates to fulfil the role of Customer Service Specialist based at our office in Medan.

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How to Apply:

Please send your resume and a cover letter to adam@skaplogistics. com (remove spaces at “.com”) with the subject line “Customer Service Specialist Application”

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About JunkToClear (JTC):

JunkToClear is a premier provider of disposal, cleaning, and moving services. We are committed to delivering professional and efficient service, ensuring customer satisfaction at all levels.Position Type: 1-Year Contract (Renewable based on performance)

Job Scope:

The Customer Service Specialist is the primary point of contact for our customers, responsible for handling inquiries via phone, email, WhatsApp, and our website. This role plays a crucial part in upholding our commitment to excellent customer service.

Requirements:

• Fluent in English, with strong speaking and typing skills. Chinese language skills are a plus.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM systems and documentation.
• Capable of efficiently working in a fast-paced environment.
• Industry knowledge in disposal, cleaning, and moving services. Previous experience in customer service is advantageous.

Key Responsibilities:

• Customer Interaction: Ensure prompt responses to customer inquiries within a 5-10 minute timeframe during working hours across various channels.
• Customer Record Management: Create customer profiles in our JCRM system following each inquiry to maintain accurate records.
• Quotation and Invoice Generation: Accurately provide quotations and invoices by collecting necessary information and assessing service requirements.
• Documentation: Maintain detailed records of customer interactions, including any changes or cancellations, in the JCRM system.
• Coordination and Monitoring: Monitor the progress of daily jobs, communicate any scheduling changes or delays to customers, and coordinate with teams or subcontractors.
• Sales Reporting: Generate daily sales reports and manage financial documentation through the JCRM system.
• Social Media Engagement: Actively manage our Facebook and Google accounts, including regular updates, posts, and engagement with customer reviews.

Compensation and Benefits: 

• Salary: Competitive salary package
• Sales Commission: 5% sales commission in recognition of contributions to business growth.
• Monthly Allowance: A monthly allowance of Rp1,000,000 to cover work-related expenses.
• Contract Duration: 1-year, with potential renewal based on performance.
• Training: One-week training to prepare for the role.
• Probation Period: One month of probation before final confirmation.